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Customer Reviews.

service

1.5

Wrong recorded mileage in service history.No dealership stamp (my friend also has her car serviced here and she told me in all the time she has taken it, the log book has never been stamped!).Promised full valet inside and out, didn't happen.

11 October 2017

sales

5

Very attentive, efficient & kept us well informed about the delivery of the car

11 October 2017

sales

5

See above

10 October 2017

sales

5

Completely satisfied.Jarques at he Leigh-on-Sea branch couldn't have been more helpful and made the whole process of ordering a brand new car all the more enjoyable. It's fair to say we asked him A LOT of questions and he kept us updated.

10 October 2017

sales

5

Again all the staff including the people that clean the cars were very helpful

10 October 2017

service

5

Serviced my car while i waited very quick and effectient

10 October 2017

sales

5

Outstanding service from Anthony Rogers who kept us updated throughout and was very helpful too on collection day showing us everything on the car. Would recommend him and Fairfield Mini definitely.

10 October 2017

sales

5

All of the options available to me were fully explained and the car was delivered ahead of time.

09 October 2017

service

5

Helpful, friendly staff, clear information

07 October 2017

service

5

Quick and efficient customer service

05 October 2017

service

5

Kirsty has been very helpful and professional in her dealings with us and is an excellent ambassador for your company.At the time of completing this survey we have had no contact to say that the work has been completed

04 October 2017

service

2

I had a problem with my car alarm. I took it to the garage. I was told that there was an issue with the sensor in the roof and that they had replaced it. I came home and within an hour my car alarm was going off. Problem not fixed.

03 October 2017

service

5

Easy to book appointments and relaxed friendly atmosphere

03 October 2017

sales

4

Mitchell made the whole process as easy as possible and with Craig got me the best deal possible

03 October 2017

service

5

Efficient

02 October 2017

service

5

Excellent service

30 September 2017

service

5

Always a positive experience. Team really professional.

30 September 2017

service

1

Mirrors squeaked, were lubricated, oil and grease marks were left down both door panels.

30 September 2017

service

5

Excellent service over and above my expectations.

29 September 2017

sales

5

All my questions were answered by very knowledgable staff. Staff went over all the functions of the car with me.

29 September 2017

sales

5

Great service

27 September 2017

service

5

Because I was completely satisfied.

26 September 2017

service

4

No hassle. Service completed without issues.

26 September 2017

service

5

Quick and friendly service

26 September 2017

service

4

Same answer as above

26 September 2017

service

5

Prompt and efficient service conducted with quality customer care

24 September 2017

sales

5

Very smooth and easy process

19 September 2017

sales

5

Staff were fantastic

19 September 2017

sales

5

Could fault the service

16 September 2017

service

5

Good customer service

16 September 2017

sales

5

Delivered on time, kept us informed, made it easy

15 September 2017

service

5

Job done quickly and no fuss.

15 September 2017

service

3.5

At the start we had a few hiccups but they were resolved.

13 September 2017

service

5

Very good excellent customer service and really take care of you. I love my Latte's in there :)

12 September 2017

sales

5

The car was in it's own little room which made it feel quite special. I was given enough to time to go over all the different components of the car making it easier to drive away happy. The staff were very friendly as well.

12 September 2017

service

5

Always attended to the car's and my requirements and offered collection and return service.

11 September 2017

service

5

Welcoming when you walk in, and everyone is always polite and helpful

09 September 2017

service

4

Easy to book a service. Friendly staff

09 September 2017

service

5

Great customer service, helped with taxi transport, great feedback on the state of the vehicle and future needs (booked in for brakes in late December), washed and presented the vehicle well. That mini special treatment.

06 September 2017

service

4

Can't fault Kirtsy but mechanic let himself down by failing to reset service clock

05 September 2017

service

4

Friendly, helpful staff

05 September 2017

service

5

Very helpful and kept me informed

01 September 2017

service

5

I liked the personal touch and courtesy shown by the Fairfield team.

01 September 2017

service

5

As above

01 September 2017

service

5

.

30 August 2017

service

4

Was happy with the service. Had the car cleaned which was nice but if I had of payed for it I would of ask them todo it again as it was done very poorly.

30 August 2017

service

4.5

Work was carried out at a very high standard

30 August 2017

service

5

see coments in question 1

25 August 2017

service

5

Excellent communication from mini service department and even though service was delayed by a day, the staff were charming.

23 August 2017

service

5

Attentive staff who went above and beyond.