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Customer Reviews.

sales

4.5

Found mark on roof on car - sales person tried to have someone to clean it but mark remained - now book it to have it done properly.Told I would have a full tank of petrol but only had half. Salesperson took it to local petrol station to fill up.

04 June 2018

service

5

Efficient, polite and fast.

04 June 2018

service

5

They were kind and helpful. And I enjoyed the free hot chocolate and biscuits. :-)

31 May 2018

service

5

Very accommodating to fit around the my commitments. Very helpful in accommodating my children whilst waiting.

31 May 2018

sales

4

Good customer service

29 May 2018

sales

5

Jarques Theron was so helpful. He made the experience a great one!

29 May 2018

service

2

Even thought to problem was difficult to identify, the service team never gave up until it was resolved. David Lucking kept me advised of progress with regular updates. Many thanks to all the team.

25 May 2018

service

5

Kirsty is friendly and kept me up to date as work progressed.

24 May 2018

service

5

Quick and easy

24 May 2018

service

3

Having a recall for my car was rectified quickly and also having my car washed too is a little touch! I was disappointed to find a few scratches near the left headlight where they had been fixing it up.

24 May 2018

service

5

Service was very quick and thorough, got it all explained to me when collecting my car. Also had it cleaned inside and out included!

22 May 2018

service

5

because I was satified

21 May 2018

service

5

Never had a problem with the service.Goes in for service comes out serviced and cleaned inside and out.Never any up selling, unlike other vehicles I have had where they say this needs fixing and that needs fixing and ending up with a horrendous bill.

20 May 2018

sales

5

Easy from start to finish

17 May 2018

sales

5

All satisfied with whole experience

17 May 2018

service

5

Quick turnaround, relaxed waiting area with good complimentary drinks

15 May 2018

service

2

Sat for two hours in a cold showroom, no tea/coffee facilities as machine broken. When asked if someone could find out how much longer I would have to wait, receptionist only then offered me a drink. This should be first priority if waiting for Car.

15 May 2018

service

5

Because the man knew what he was talking about

11 May 2018

service

5

Staff aim to please and do so

10 May 2018

sales

5

Your sales person was very helpful.

10 May 2018

sales

5

Initial hiccup which was fairly dealt with

10 May 2018

sales

5

excellent service

10 May 2018

sales

5

I have health problems and Fairfield Mini (Mitchell Ferguson) was very accommodating working with me via photos and delivering the car to me himself.

10 May 2018

service

3

Prompt pick up of car and pleasant staff

09 May 2018

service

3.5

My mini went for a service was not expecting to pay out£400.00 for brake pads when car is two years old

09 May 2018

sales

5

Very easy to deal with. Kept in touch

09 May 2018

sales

5

Very helpful

09 May 2018

sales

5

Experience was second to none. Made to feel welcome and not rushed into making a decision unlike other places

09 May 2018

service

5

All of the service team at Fairfield are extremely polite, friendly and always happy to help.

04 May 2018

service

5

Very good

04 May 2018

service

4

Satisfactory conclusion although a little expensive.

02 May 2018

service

5

Everything was sorted out quickly and professionally

02 May 2018

service

4

I left a note asking for DAB National to be tuned in and when is the MOT due please. DAB Essex was tuned in and no mention of the MOT

01 May 2018

sales

5

Knowledgeable sales people who took time with you. Make you feel like one of the mini family.

01 May 2018

service

5

Car was collected and dropped back lovely and clean. All very efficient

30 April 2018

service

5

I travel up from London to use this garage to deal with my car as I have complete trust in them

26 April 2018

service

5

Happy with service

26 April 2018

service

5

Always helpful, polite, efficient and friendly.

25 April 2018

service

5

MINI offered to wash the car but didn't. Not a big deal though.

25 April 2018

service

5

I am always made to feel like a valued customer.

24 April 2018

sales

5

Very pleased with the mini centre

24 April 2018

service

5

Very knowledgeable information received from Mr luckin, aftercare was 1st class

19 April 2018

service

2

Told when car was ready - left work - then had to spend 15 minutes waiting for the service adviser to be ready - then spent another 15 minutes whilst he figured how to use the computer. Given and charged for fuel additive that I neither want nor need

19 April 2018

service

5

Everyone at fairfields were knowledgeable professional and very helpful

19 April 2018

service

4

The work carried out was as agreed. Communication from the team during the time my car was at the garage (9 days) was minimal.

17 April 2018

sales

5

Because we were!!

17 April 2018

service

4

Everything was perfect apart from having to wait a month for the collection and delivery service.

17 April 2018

service

5

Kept informed throughout

13 April 2018

sales

5

Very well treated pleasant experience. Billy twin in particular

12 April 2018

sales

5

Straightforward with the salesman, I told him what I wanted and he helped me spend more than I had intended. Nice work