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Customer Reviews.

sales

5

turned up exactly as speced and on time

03 June 2019

service

5

I have been using this garage since my mini was new and to date I have not been let down by anybody great service

31 May 2019

sales

5

.

29 May 2019

service

5

Excellent service

29 May 2019

service

5

Because the sales and after sales was brilliant

28 May 2019

service

5

No problems kept me updated

27 May 2019

service

5

They not only replaced my brakes but also did the service they noticed was due

27 May 2019

service

5

`Checked the situation out fully in order to carry out my request

24 May 2019

sales

4

Excellent sales person with no hard push who totally got what we were looking for

21 May 2019

sales

5

Excellent service

21 May 2019

service

5

Statisfied very

21 May 2019

service

5

Didn't charge for a service as it was not required. MOT done efficiently with great communication. Car cleaned and returned at the agreed time.

21 May 2019

service

3.5

Overall I was quite satisfied at the level of service I received. Would of liked to have been offered a coffee/drink rather than having to find machine and help myself.

20 May 2019

sales

5

I was kept up-to-date with every stage

20 May 2019

service

3

In the whole place u did nt have a fan belt knowing this was major service Meant 100 mile round trip and half a day!

18 May 2019

service

5

Exception

17 May 2019

service

5

Excellent communication and service

14 May 2019

service

2

No call to come and collect. I had to just show up as I didnt went to go without my car overnight. Arrived at BMW, lady on front desk couldn't tell me if car was ready as there was no one available for her to ask. Waited 20 mins to be given my keys

14 May 2019

sales

4.5

Friendly and accommodating

10 May 2019

service

4

Booking in process was efficient, completed work in good time and at a fair price.

06 May 2019

service

5

They give excellent customer service at fairfield. I have been to other mini dealers and expected the same level of service but was dissarano

04 May 2019

service

1

Should have sent me a TLC reminder in good time

02 May 2019

service

5

As before, staff are attentive and I was dealt with promptly.

27 April 2019

service

1

The car was meant to have been cleaned as part of a complimentary service, this was very poor with the boot not touched at all.

25 April 2019

service

3

Friendly and helpful

24 April 2019

service

5

Fairfields were brilliant everyone from the staff in the showroom to the engineers working round the back were all very helpful and polite.

23 April 2019

service

5

Great service & fitted us in quickly.

22 April 2019

sales

4

Billy Callaghan was extremely helpful and enthusiastic

21 April 2019

service

5

Excellent service

20 April 2019

service

5

Since 2012 when I got my first Mini Countryman ,have alway's been satisfied with Fairfield.

18 April 2019

service

3

You sent me a letter for a free birthday mini Service

17 April 2019

service

5

They collected the car promptly brought it back and phoned to give an update.

16 April 2019

service

5

I always feel confident that a good job has been done.

16 April 2019

service

5

Got the job done no fuss , and washed and hoovered !

15 April 2019

service

5

I arrived - the car was serviced - I left

14 April 2019

service

5

Very efficient and helpful device representative

09 April 2019

service

5

Good, friendly and efficient service

08 April 2019

sales

5

Lauren was very helpful and nothing was too much trouble. When Came to pick it up there was no rush and she took time to explain everything to me.

06 April 2019

sales

5

We was treated well by Billy Twin and he did us a great deal.

03 April 2019

sales

5

Billy twin and Craig at Fairfield mini ensured I had a really good experience buying my new car, really helpful, honest and good communication

02 April 2019

sales

5

Very happy

02 April 2019

service

5

Friendly and professional service

01 April 2019

service

4

A very good service but left it late to say my car was ready then it was a rush

01 April 2019

service

1

In the past I have received fantastic service at Fairfield but recently it's gone downhill. I feel the service staff are doing their best but being let down behind the scenes. Seems like the management are loosing touch with what matters to us.

01 April 2019

sales

5

well trained friendly staff plus excellent showroom

01 April 2019

sales

5

From receptionist to manager felt with them 3 years ago and would still return for another deal

01 April 2019

service

5

Easy booking system with helpful advice.

01 April 2019

service

2

Car not returned!! No contact regarding why. Didnt know if it was ok. Following day I had to ring to find out what was happening! Finally returned lunchtime. Over 24 hours it was away.

01 April 2019

service

5

Work was carried out well, totally satisfied.

30 March 2019

service

5

Fixed within 2 days couldn't fault service. Only downside was cost :-(