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Customer Reviews.

service

5

Very efficient and helpful device representative

09 April 2019

service

5

Good, friendly and efficient service

08 April 2019

sales

5

Lauren was very helpful and nothing was too much trouble. When Came to pick it up there was no rush and she took time to explain everything to me.

06 April 2019

sales

5

We was treated well by Billy Twin and he did us a great deal.

03 April 2019

sales

5

Billy twin and Craig at Fairfield mini ensured I had a really good experience buying my new car, really helpful, honest and good communication

02 April 2019

sales

5

Very happy

02 April 2019

service

4

A very good service but left it late to say my car was ready then it was a rush

01 April 2019

sales

5

From receptionist to manager felt with them 3 years ago and would still return for another deal

01 April 2019

sales

5

well trained friendly staff plus excellent showroom

01 April 2019

service

5

Easy booking system with helpful advice.

01 April 2019

service

5

Friendly and professional service

01 April 2019

service

1

In the past I have received fantastic service at Fairfield but recently it's gone downhill. I feel the service staff are doing their best but being let down behind the scenes. Seems like the management are loosing touch with what matters to us.

01 April 2019

service

2

Car not returned!! No contact regarding why. Didnt know if it was ok. Following day I had to ring to find out what was happening! Finally returned lunchtime. Over 24 hours it was away.

01 April 2019

service

5

Work was carried out well, totally satisfied.

30 March 2019

service

5

Fixed within 2 days couldn't fault service. Only downside was cost :-(

29 March 2019

service

1

I was the first person in the garage on the day of the service at 8am and was told all vehicles are ready by 3pm. I said I would be in at 4.30pm. I arrived at 4.45 and was told they needed another 30 mins as they had not started the valet clean.

26 March 2019

service

5

The car was serviced on the day and I received a call when the service was completed. The chap (I think he said his name was Peter?) went through the paperwork and explained what the service entailed. All very satisfactory.

26 March 2019

service

5

Car had to be left at garage unexpectedly but they managed to arrange a loan car for me.

25 March 2019

service

2

The actual service was fine as my car running much better now but the lack of customer care is not of the level I expect from mini.

24 March 2019

service

5

Excellent service

23 March 2019

service

4

THE SERVICE OF A LOAN CAR WAS VERY IMPORTANT AS I WORK SO NEEDED TRANSPORT ALTHOUGH IT WAS A 3 WEEK WAIT FOR ONE TO BECOME AVAILABLE-

21 March 2019

sales

5

Dealt with Jade and Craig at Fairfield Mini. Have dealt with Craig with my past Minis and now that he has moved up the management scale, Jade was the contact and she was brilliant. Would always give 5 stars for my satisfaction.

21 March 2019

service

5

Christina and David on the service desk kept me updated throughout and were friendly and professional in every contact

20 March 2019

sales

5

We was looked after by jade Smith a truly professional sales representative and nothing was too much trouble endless questions by us she was more than happy to answer as was Craig the very professional manager

19 March 2019

service

5

A very caring family business.

17 March 2019

service

5

Very good service received. Happy , helpful members of staff.

17 March 2019

service

5

Everything was done within the advised timescale

17 March 2019

service

5

My entire experience at Fairfield was 100% All the staff are friendly and professional. If I needed to contact Billy the call was dealt with efficiently and with a friendly, helpful manner. If he had another customer the call back would be quickly.

15 March 2019

sales

5

Lauren delivered the car to my house, gave a full tour of the car and explained the buttons and features and how it works.

14 March 2019

service

5

I was contacted when car was done. Car was cleaned. And David who I dealt with was very professional

14 March 2019

service

1

I feel the overall service was fine, but it's the attitude of the staff and I was disappointed that my car was damaged as a result. It's very slap dash and no care was taken with the car.

12 March 2019

service

5

Nothing to find fault with.

11 March 2019

sales

5

Great customer care Nice dinks! Answered all questions and made process very easy

11 March 2019

sales

5

Excellent customer service from the minute I enquired. Was kept updated regularly. Any e mails I sent were answered promptly

11 March 2019

service

4

Please refer to the reason as above.

11 March 2019

service

4

It was all completed over the phone.

09 March 2019

service

5

Again efficient service

09 March 2019

service

5

Straight forward with no problems

09 March 2019

service

2

Although I was told the service would take 90 minutes it ended up being over that time. I did not receive any information related to what had been carried out and understand that paperwork is not provided for services now as entered into the car.

07 March 2019

sales

5

Very satisfied. Billy was excellent, very helpful and honest and found me a car I love.

06 March 2019

service

5

Staff were welcoming and great customer service.

04 March 2019

service

5

Really great customer care and approach right through from booking appointment to service visit.

04 March 2019

service

5

Dave from servicing was one of the most friendly and informative people i have dealt with in a long time. His customer service was second to none, communication was on point throughout the works and dealt with every question i had. credit to the team

03 March 2019

service

5

Friendly, helpful hassle free service..

02 March 2019

service

4

Prompt and polite service

01 March 2019

service

5

Very satisfied

25 February 2019

service

5

They do everything they say there going to do.

24 February 2019

service

5

However I missed Kirsty at the Rayleigh mini service desk

22 February 2019

service

5

See above

20 February 2019

service

5

Very welcoming and efficient.