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Fairfield Customer Commitment

Should you have any comments with regard to the experience you have received today at Fairfield, please ask to speak to a member of our Customer Experience Team.

We aim to provide an exceptional customer experience and any comments or feedback is always appreciated.

If your experience did not meet your expectations and the Customer Experience Team has not been able to bring the matter to a satisfactory conclusion, your feedback will be escalated to the relevant member of our Management Team.


Alternatively, please put any comments in writing to:

The Customer Experience Team


Arterial Road


Leigh on Sea

Essex SS9 4XX

Email – customerexperienceteam@fairfieldbmw.co.uk  


All complaints will be acknowledged within 24 hours and we will do our utmost to bring the matter to a satisfactory conclusion.

Thank you.