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Customer Reviews.

service

1

I feel the overall service was fine, but it's the attitude of the staff and I was disappointed that my car was damaged as a result. It's very slap dash and no care was taken with the car.

12 March 2019

service

4

Please refer to the reason as above.

11 March 2019

sales

5

Great customer care Nice dinks! Answered all questions and made process very easy

11 March 2019

sales

5

Excellent customer service from the minute I enquired. Was kept updated regularly. Any e mails I sent were answered promptly

11 March 2019

service

5

Nothing to find fault with.

11 March 2019

service

5

Straight forward with no problems

09 March 2019

service

4

It was all completed over the phone.

09 March 2019

service

5

Again efficient service

09 March 2019

service

2

Although I was told the service would take 90 minutes it ended up being over that time. I did not receive any information related to what had been carried out and understand that paperwork is not provided for services now as entered into the car.

07 March 2019

sales

5

Very satisfied. Billy was excellent, very helpful and honest and found me a car I love.

06 March 2019

service

5

Staff were welcoming and great customer service.

04 March 2019

service

5

Really great customer care and approach right through from booking appointment to service visit.

04 March 2019

service

5

Dave from servicing was one of the most friendly and informative people i have dealt with in a long time. His customer service was second to none, communication was on point throughout the works and dealt with every question i had. credit to the team

03 March 2019

service

5

Friendly, helpful hassle free service..

02 March 2019

service

4

Prompt and polite service

01 March 2019

service

5

Very satisfied

25 February 2019

service

5

They do everything they say there going to do.

24 February 2019

service

5

However I missed Kirsty at the Rayleigh mini service desk

22 February 2019

service

5

See above

20 February 2019

service

5

Very welcoming and efficient.

20 February 2019

service

5

Great service from billy in sales.

20 February 2019

service

5

Prompt service

18 February 2019

service

3

I did not receive the usual courtesy wash, my car was filthy when I picked it up. I queried this, thinking there had been a change of policy but they had just forgotten to valet my car. The customer services agent apologised.

18 February 2019

service

5

No hassle. Easy to book. Car finished on time. Waiting facilities excellent.

18 February 2019

service

5

Your young lady was knowledgeable polite and kept me informed.

16 February 2019

service

5

Easy visit from arrival until I departed with car. Comfortable surroundings made my stay awaiting the car a pleasant experience.

16 February 2019

service

5

Because staff always polite & willing to help.

16 February 2019

service

5

Very good service.

16 February 2019

service

5

customer service was excellent - David is fantastic. Thoroughness of full service was excellent.

15 February 2019

service

4

Great experience

10 February 2019

sales

5

Billy Twin made the whole process easy and smooth from beginning to end.

10 February 2019

service

5

Was exactly as expected

09 February 2019

service

5

Always dealt with in a professional and pleasant manner

05 February 2019

sales

5

Jade was so good keeping me updated all the time

05 February 2019

service

5

The people I dealt with including the ladies on the phone, reception were attentive, courteous. The car was ready for collection at the time stated

03 February 2019

service

5

Fast efficient service good quality.

02 February 2019

service

5

Happy

23 January 2019

service

5

Helpful and friendly personnel in showroom. Very efficient. Any concerns I had were dealt with.

08 January 2019

sales

5

Very welcoming and helpful

05 January 2019

sales

4

My only comment was that the explanation of how to use the cars functions was very rushed and half explained, I was not shown how to use the cruise control and had to figure out how to tune radio stations and pair the phone myself etc.

04 January 2019

service

5

Everything well explained.

02 January 2019

service

5

Friendly polite service

02 January 2019

sales

5

All the paperwork and arrangements were made so easy for me

27 December 2018

service

5

Sorted out my car properly. Nice and clean when I collected it, looked brand new

27 December 2018

service

5

Car delivered back on time

27 December 2018

service

3

Mini country man service December 3018, was not a good experience, was not ready to drive home part not in stock

27 December 2018

service

5

Efficiency

23 December 2018

service

4

Was happy to get a car wash but not happy about having to put oil in when I’ve just had an oil change

21 December 2018

service

5

Very good service

21 December 2018

service

5

Fast and effecient