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Customer Reviews.

service

5

always good

22 February 2021

service

5

Always efficient love the coffee machine while waiting friendly staff made to feel welcome

17 February 2021

service

5

Easy transaction

17 February 2021

service

5

As above

15 February 2021

service

5

They communicate well what's going on and what's it's going to cost.

15 February 2021

service

5

The service staff completed the work required quickly and efficiently, and also sent an engineer to my car with me after the service to sort a problem I had, which he very satisfactorily resolved.

15 February 2021

service

5

Positive experience from booking to collecting my car at the end

14 February 2021

service

5

Sarah was very good at checking me in and out for my service, very professional. She is certainly an asset to Mini.

11 February 2021

service

5

Staff are always so welcoming. They are helpful and knowledgable

11 February 2021

service

5

Video was sent and explained everything

10 February 2021

service

5

Loved getting a video

09 February 2021

service

5

Easy to book, lovely helpful lady booked us in and explained what we needed and the costs involved.

08 February 2021

sales

5

Exellent service, continuous communication.

07 February 2021

service

5

I was very satisfied with the service that I received from mini and Sarah was very helpful and she kept me informed with everything that was taking place. I was also given a courtesy car which was extremely needed. Thank you mini

07 February 2021

service

5

Very impressive service. Wish all dealerships could be as professional and welcoming.

05 February 2021

service

5

Customer service was great and I felt safe entering the garage with covid regulations e.t.c

25 January 2021

service

5

Sarah explained everything very clearly

25 January 2021

service

5

Fairfield were brilliant, they kept me updated throughout the day and followed up on any queries that I had.

24 January 2021

service

4

Would have liked car to be cleaned but totally understand why this could not happen

19 January 2021

service

5

Good communication and kept us updated on progress of our car.

19 January 2021

service

5

Fault Fixed

18 January 2021

service

5

Problem was resolved with my car, diagnostic check was worth having done..

18 January 2021

service

5

Clean and easy communication, always thinking about the customer and done a thorough job.

18 January 2021

service

5

service was excellent

18 January 2021

service

5

Friendly staff

15 January 2021

sales

4

Bearing in mind Covid restrictions it was a simple process

13 January 2021

sales

5

Given the current circumstances and lockdown where I expected there to be issues with schedules and construction, I have been totally impressed and satisfied with the service I have received.

11 January 2021

service

5

Service was excellent

06 January 2021

sales

5

Ordered and collected during very difficult times, masks & visors hamper the 'personal touch'... we couldn't even handshake on the financial deal, or handshake on handover... yet the experience remained superb.

04 January 2021

service

5

Excellent service and good updates about work being carried out.

03 January 2021

service

5

Excellent service very friendly

02 January 2021

service

4

Very good, unfortunately the car wash part was out of service due to building work being carried out, but otherwise was good, will be 5 stars next time I am sure.

31 December 2020

service

4

Fairfield is always a delight to visit staff very helpful and friendly and given the COVID climate we live in very accommodating

30 December 2020

service

4

Great service

28 December 2020

service

5

Kept updated throughout

28 December 2020

service

5

I received a phone call just before the appointment reminding me of the time and what to bring with me. Covid safety measures were in place and adheared to.

27 December 2020

service

5

I received prompt, courteous and knowledgeable service.

26 December 2020

service

5

Great service, flexible visit times, collect and drop off car

23 December 2020

sales

5

Informative, non pushy sales style

23 December 2020

service

5

Was provided with a newer mini for 3 days while my car was having MOT & work done. Really liked the newer model so perhaps will look at getting one of those when I next change the car. Car parts were changed and covered under warranty.

21 December 2020

sales

5

Very easy process, delivery as per quote

21 December 2020

sales

5

Very proffesional sales person who was not pushy and could answer all questions that I had. Definitely went the extra mile and kept me up to date on the delivery of my car.

20 December 2020

service

5

Great service, friendly staff, car completed on time, I was sent a video of the visual health check which was a novelty but good to watch anyway.

20 December 2020

service

5

Drop off and pick up felt safe and organised.

19 December 2020

sales

5

Fairfield kept me up to date about the progress of the manufacture of the Mini. I don't think they could have done more.

17 December 2020

service

5

As always polite friendly and caring

17 December 2020

service

5

No issues

16 December 2020

service

5

Easy to book a MOT. Centre well coordinated during COVID period and staff were efficient and professional.

13 December 2020

service

5

Excellent service

13 December 2020

service

5

Felt at ease use for my bmw too