Always efficient love the coffee machine while waiting friendly staff made to feel welcome
They communicate well what's going on and what's it's going to cost.
The service staff completed the work required quickly and efficiently, and also sent an engineer to my car with me after the service to sort a problem I had, which he very satisfactorily resolved.
Positive experience from booking to collecting my car at the end
Sarah was very good at checking me in and out for my service, very professional. She is certainly an asset to Mini.
Staff are always so welcoming. They are helpful and knowledgable
Video was sent and explained everything
Loved getting a video
Easy to book, lovely helpful lady booked us in and explained what we needed and the costs involved.
Exellent service, continuous communication.
I was very satisfied with the service that I received from mini and Sarah was very helpful and she kept me informed with everything that was taking place. I was also given a courtesy car which was extremely needed. Thank you mini
Very impressive service. Wish all dealerships could be as professional and welcoming.
Customer service was great and I felt safe entering the garage with covid regulations e.t.c
Sarah explained everything very clearly
Fairfield were brilliant, they kept me updated throughout the day and followed up on any queries that I had.
Would have liked car to be cleaned but totally understand why this could not happen
Good communication and kept us updated on progress of our car.
Problem was resolved with my car, diagnostic check was worth having done..
Clean and easy communication, always thinking about the customer and done a thorough job.
service was excellent
Bearing in mind Covid restrictions it was a simple process
Given the current circumstances and lockdown where I expected there to be issues with schedules and construction, I have been totally impressed and satisfied with the service I have received.
Service was excellent
Ordered and collected during very difficult times, masks & visors hamper the 'personal touch'... we couldn't even handshake on the financial deal, or handshake on handover... yet the experience remained superb.
Excellent service and good updates about work being carried out.
Excellent service very friendly
Very good, unfortunately the car wash part was out of service due to building work being carried out, but otherwise was good, will be 5 stars next time I am sure.
Fairfield is always a delight to visit staff very helpful and friendly and given the COVID climate we live in very accommodating
Kept updated throughout
I received a phone call just before the appointment reminding me of the time and what to bring with me. Covid safety measures were in place and adheared to.
I received prompt, courteous and knowledgeable service.
Great service, flexible visit times, collect and drop off car
Informative, non pushy sales style
Was provided with a newer mini for 3 days while my car was having MOT & work done. Really liked the newer model so perhaps will look at getting one of those when I next change the car. Car parts were changed and covered under warranty.
Very easy process, delivery as per quote
Very proffesional sales person who was not pushy and could answer all questions that I had. Definitely went the extra mile and kept me up to date on the delivery of my car.
Great service, friendly staff, car completed on time, I was sent a video of the visual health check which was a novelty but good to watch anyway.
Drop off and pick up felt safe and organised.
Fairfield kept me up to date about the progress of the manufacture of the Mini. I don't think they could have done more.
As always polite friendly and caring
Easy to book a MOT. Centre well coordinated during COVID period and staff were efficient and professional.
Felt at ease use for my bmw too