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Customer Reviews.

service

4

The part that was needed for my car wasnt in so have to go back on another occasion to get it fitted.

14 August 2019

service

5

Friendly service and everything explained

05 August 2019

service

5

The car is now smoother and runs better. The service made a big difference

04 August 2019

service

5

Very good service centre.

02 August 2019

service

5

The problem with my vehicle was diagnosed and repaired very quickly.

02 August 2019

service

5

Friendly service

26 July 2019

service

5

As said above

25 July 2019

service

5

PROMPT SERVICE

24 July 2019

service

4.5

When we were offered a collection so FAIRFIELD could do the service we expected a low loader pick up like we get with our Vauhall, instead a tech came and drove our car to and from the service, good lad but won't take up the offer again.

20 July 2019

service

5

See above answer

19 July 2019

service

5

Very helpful and easy to arrange

17 July 2019

sales

5

Kept informed of everything from building car to delivery date.

16 July 2019

service

4

Good service but very expensive

15 July 2019

service

5

They repaired the problem to my satisfaction

13 July 2019

service

4

Because the process was fairly easy for what I wanted .

12 July 2019

service

5

Good after care

12 July 2019

service

5

Always polite and helpful

12 July 2019

sales

5

The staff at Fairfield were extremely helpful from start to finish especially Lauren Partner who was very professional.

11 July 2019

sales

5

Jade Smith, Sales Exec we dealt with, was outstanding throughout the whole process. The 48hr test drive was really useful and thanks to Fairfield for allowing us to change vehicle at the last minute. But most thanks to Jade for excellent service.

11 July 2019

sales

4

A five star if delivery of new car had been the same as when I purchased my used mini. This was presented to me sparkling clean with a big red bow on the roof and in an internal bay! My new car was not sparkling clean, no bow and sat outside. ??

11 July 2019

sales

4

Quite a long wait from order to delivery

10 July 2019

sales

5

Service from all we dealt with was very good.

08 July 2019

sales

5

Andy Wass at Fairfield Mini was very helpful at all times.

08 July 2019

service

2

With looking at the paperwork that was given to me some of the information is not correct telling me that the work/ paperwork was not done properly and lowers my trust with mini

07 July 2019

service

5

Efficient service. Salesman took the time to understand my requirements and gave helpful advice

07 July 2019

service

5

Very good team

06 July 2019

service

5

Everything went smoothly and done in a reasonable time.

06 July 2019

service

5

Good service

05 July 2019

service

5

Great customer service

05 July 2019

sales

5

The Sale Assistant Jade Smith @ Fairfield, was very helpful from start to finish. She kept me informed about the progress of my car being built to delivery via email and video messages and was at hand any time I needed a question answered - Excellent

29 June 2019

service

5

Friendly staff, great service.

28 June 2019

service

5

Never let us down.Outstanding customer service,fantastic quality.

25 June 2019

service

4

It was competed on the day it said it would

25 June 2019

service

5

Staff are kind; and look after my car

25 June 2019

service

4

It is very hard to book car in for service the line is always busy and you have to wait for a ring back which might be at an inconvenient time

22 June 2019

service

5

m,ade things easy

20 June 2019

sales

4

Straight forward,

17 June 2019

service

5

DAVE LUCKYN was very pleasant and helpful. When the car came in for repairs, other problems were found, Dave was quick to call me and arrange the further repairs.

13 June 2019

service

5

Quick and efficient

13 June 2019

sales

5

Laura and the team went the extra mile to make my daughter feel very special as the new mini is her 21st birthday present.

12 June 2019

service

5

Made to feel welcome, service was performed on time and clear explanation given as to what was done to the car

10 June 2019

service

3

Took an hour longer than suggested online booking. Was there almost three hours, not an hour an half.

10 June 2019

sales

5

the ladies and gents we dealt with at Southend could not have been more helpful

10 June 2019

sales

5

Sales man took the time to explain the car in full

07 June 2019

service

5

Brilliant, can't say more

07 June 2019

service

1

The shock of work they said needed doing (£2600) and service staff unavailable every time I called. After a second opinion at another garage found work was not necessary

04 June 2019

sales

5

turned up exactly as speced and on time

03 June 2019

service

5

I have been using this garage since my mini was new and to date I have not been let down by anybody great service

31 May 2019

service

5

Excellent service

29 May 2019

sales

5

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