Sarah was very helpful and friendly, even to the extent of arranging for the car to be washed before the service so as to speed my departure.

Totally satisfied.

Completely satisfied. Work carried out as requested and in good time.

Again Kirsty done everything possible to ensure I received a first class service!

Having bought new cars all my life and now 72 I would rate this showroom as the best I have encountered for professional service, explaining all the controls to me and my wife patiently. The salesman Andy Waar did the perfect pitch not pushy

It's such a pleasure dealing with all the staff at Mini Fairfield. I like the video I was sent of the service too, a great touch

Asked if I wanted car washed which I did but it wasn't washed

Polite staff and car was ready for us to pick up

Good updates.

Helpful and friendly service.

Quick, efficient and the team kept me up to speed

Very good customer service.

The car was cleaned and had a video really useful

Great hand over very knowledgable

Everyone I have dealt with at Fairfield Mini have been friendly and helpful and I've always felt I have been treated fairly. They have always made me feel like a valued client.

All the staff that I dealt with where very good from Kirsty service and your collect and return men were every good.

great service from Billy

Service video was clear and easily understood and was good to see the details on the video

Great

Personal service nothing was too much of a problem superb explanation by mechanic assigned to my vehicle

It was totally stress free, minimal paperwork and very helpful and friendly salespeople

Smooth well organized

I have given this score because I am 100% happy with the service and staff.

Perfect customer service

All works carried out with no problems

As I was given a nice courtesy car, and kept up to date with my situation with my car

Work was carried out promptly and efficiently

Helpful staff

Great friendly service

I was updated at every point of investigation of what was wrong with my car. Very good communication.

Easy transition and was updated at every stage

Delivered and collected when said

Excellent service, staff were very professional especially in these difficult times.

Repairs carried out in a timely manner

Always give good customer service.

Finished on time and staff polite etc

Easy to do business with.

It was as good as it could have been during COVID and all the restrictions that had to be put in place.

Was seen straight away and received update calls throughout the day

Lauren Partner, a pleasure to deal with.

Car was repaired as requested. Fairfield BMW/Mini appeared to be Covid safe.

Efficient and helpful customer service, particularly in difficult circumstances due to Covid 19.

Well organised and timely, which was particularly important at this time. I was not permitted to wait due to Covid restrictions and used the fast track option offered.

Service included nothing to pay, perfect.

LAUREN WAS INFORMATIVE AND CONTACTABLE

All work completed within a really short period of time and staff were very friendly and informative.

always professional

They kept me informed all thetime

Clear instructions on where to check in due to COVID restrictions, called back to confirm appointment date/ time, car ready on time.

The service at Fairfield has always been first class over many years