I would give five stars but when my insurance documentation was received I had only one named driver although we asked the motability salesman to add our son and showed his full driving licence this was not done

Very easy to deal with and didn't keep we waiting.

I have been delighted in the service and friendly staff

Because I could not have had better service.

We have never had anything to complain about.

Service was good but one of the problems with trim is a recurring issue so reserving judgment

Excellent attention from Billy Callaghan at Fairfield Mini, with frequent updates, efficient responses, and personal service on delivery.

Service good , free valet was a wast of time .Waited 1 hour for my car to come worse than it when in

Was really pleased with Saturday 'while you wait' appointment.

Excellent service

Faultless experience.

Very pleased

Charis was fantastic from the moment we arrived as a walk in she approached us when we were outside even though it was raining, she was friendly, knowledgeable and accommodating all through the process

The technicians put in a massive amount of time and energy but have not solved the problem.

Lovely welcoming staff.

Since car was returned I have had issues with the security camera and also with the battery. Neither were issues before being serviced and the car is less than 2 years old! Car is now booked in to be looked at again, but it's massively inconvenient!

I was encouraged to have air con topped up before they even looked to see if it needed doing

Just a very easy and pleasant experience

Quick turnaround

Confidence in Mini services.

Apart from normally it's handed back valeted ... this was not the case this visit

The sales and service were excellent. Quick and efficient

Very efficient

Excellent customer reception and service Everything clearly explained I was really impressed and would highly recommend

When ever I visit the mini center you are never kept waiting without someone asking how they can help. I love my mini.

Sales person was polite, knowledge about the cars and did not pressure us for a sale

Short staff waited to long people come in after to me and got served first

Did what I asked

Brilliant experience

Good service and quality workmanship

I still have a problem with the heater

Very satisfied

As always First Class Service

Very satisfied Bit expensive

3 times I requested my service book to be stamped it hasn't therefore I need to make a journey to Leigh on Sea to have my service light reset and book stamped.When this should have been completed on the day. I even wrote the request down with my spar

Very helpful staff Mitchell Ferguson at Fairfield Mini Southend was amazing nothing too much trouble

Annoyed at level of communication once had car impossible to get on the phone -

Friendly people.

Prompt service

Unfailingly courteous, attentive, well-informed

Was not told about "Protect X £400" option yet this was placed on my pricing schedule without my consent. I had to ask what it was then state I do not want this option.

Just took car in they did the rest - they even cleaned the car (and it was very dirty!), I had a nice coffee whilst I was waiting, Billy Callaghan came over and spoke to me too (he sold me the car) - it was nice to be remembered!

The service manager does his upmost to keep you informed of the status of the service.

I waited while my service was carried out and found the staff very friendly and there was also drinks available

Great people who get things done with minimal fuss.

Fairfield staff was amazing.

David is a very friendly helpful Service Advisor for which nothing is too much trouble. He is an excellent ambassador for the Marque and his company

Staff are very helpful and although the work took longer than expected, having a courtesy care made it all much easier.

Service was booked in at a suitable time. Car was collected and dropped back which made the experience very easy. No work was required so can't say how that would've gone.

after a brake fluid service, I noticed the peddle felt spongy as if air had been introduced into the system, i raised this with fairfield, and they wasted an hour of my time, only to say they could find nothing wrong. I guess ill be fixing it myself