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Customer Reviews.

sales

4

I would give five stars but when my insurance documentation was received I had only one named driver although we asked the motability salesman to add our son and showed his full driving licence this was not done

06 January 2020

service

5

Very easy to deal with and didn't keep we waiting.

02 January 2020

service

5

I have been delighted in the service and friendly staff

29 December 2019

service

5

Because I could not have had better service.

28 December 2019

service

5

We have never had anything to complain about.

27 December 2019

service

4

Service was good but one of the problems with trim is a recurring issue so reserving judgment

19 December 2019

sales

5

Excellent attention from Billy Callaghan at Fairfield Mini, with frequent updates, efficient responses, and personal service on delivery.

19 December 2019

service

3

Service good , free valet was a wast of time .Waited 1 hour for my car to come worse than it when in

19 December 2019

service

5

Was really pleased with Saturday 'while you wait' appointment.

18 December 2019

service

5

Excellent service

16 December 2019

service

5

Faultless experience.

16 December 2019

service

5

Very pleased

15 December 2019

sales

5

Charis was fantastic from the moment we arrived as a walk in she approached us when we were outside even though it was raining, she was friendly, knowledgeable and accommodating all through the process

09 December 2019

service

3

The technicians put in a massive amount of time and energy but have not solved the problem.

09 December 2019

sales

5

Lovely welcoming staff.

09 December 2019

service

3

Since car was returned I have had issues with the security camera and also with the battery. Neither were issues before being serviced and the car is less than 2 years old! Car is now booked in to be looked at again, but it's massively inconvenient!

08 December 2019

service

3

I was encouraged to have air con topped up before they even looked to see if it needed doing

05 December 2019

service

5

Just a very easy and pleasant experience

04 December 2019

sales

5

Quick turnaround

04 December 2019

service

5

Confidence in Mini services.

04 December 2019

service

5

Apart from normally it's handed back valeted ... this was not the case this visit

03 December 2019

sales

5

The sales and service were excellent. Quick and efficient

02 December 2019

service

5

Very efficient

01 December 2019

service

5

Excellent customer reception and service Everything clearly explained I was really impressed and would highly recommend

30 November 2019

service

4

When ever I visit the mini center you are never kept waiting without someone asking how they can help. I love my mini.

30 November 2019

sales

5

Sales person was polite, knowledge about the cars and did not pressure us for a sale

28 November 2019

service

2

Short staff waited to long people come in after to me and got served first

25 November 2019

service

5

Did what I asked

25 November 2019

sales

5

Brilliant experience

24 November 2019

service

4

Good service and quality workmanship

22 November 2019

service

1

I still have a problem with the heater

21 November 2019

service

5

Very satisfied

18 November 2019

service

5

As always First Class Service

17 November 2019

service

5

Very satisfied Bit expensive

17 November 2019

service

2.5

3 times I requested my service book to be stamped it hasn't therefore I need to make a journey to Leigh on Sea to have my service light reset and book stamped.When this should have been completed on the day. I even wrote the request down with my spar

16 November 2019

sales

5

Very helpful staff Mitchell Ferguson at Fairfield Mini Southend was amazing nothing too much trouble

13 November 2019

service

2

Annoyed at level of communication once had car impossible to get on the phone -

10 November 2019

service

5

Friendly people.

08 November 2019

service

5

Prompt service

08 November 2019

service

5

Unfailingly courteous, attentive, well-informed

08 November 2019

sales

4

Was not told about "Protect X £400" option yet this was placed on my pricing schedule without my consent. I had to ask what it was then state I do not want this option.

08 November 2019

service

5

Just took car in they did the rest - they even cleaned the car (and it was very dirty!), I had a nice coffee whilst I was waiting, Billy Callaghan came over and spoke to me too (he sold me the car) - it was nice to be remembered!

07 November 2019

service

4

The service manager does his upmost to keep you informed of the status of the service.

07 November 2019

service

5

I waited while my service was carried out and found the staff very friendly and there was also drinks available

06 November 2019

service

5

Great people who get things done with minimal fuss.

05 November 2019

service

5

Fairfield staff was amazing.

04 November 2019

service

5

David is a very friendly helpful Service Advisor for which nothing is too much trouble. He is an excellent ambassador for the Marque and his company

04 November 2019

service

5

Staff are very helpful and although the work took longer than expected, having a courtesy care made it all much easier.

03 November 2019

service

4

Service was booked in at a suitable time. Car was collected and dropped back which made the experience very easy. No work was required so can't say how that would've gone.

03 November 2019

service

2

after a brake fluid service, I noticed the peddle felt spongy as if air had been introduced into the system, i raised this with fairfield, and they wasted an hour of my time, only to say they could find nothing wrong. I guess ill be fixing it myself