Helpful and friendly personnel in showroom. Very efficient. Any concerns I had were dealt with.

Very welcoming and helpful

My only comment was that the explanation of how to use the cars functions was very rushed and half explained, I was not shown how to use the cruise control and had to figure out how to tune radio stations and pair the phone myself etc.

Friendly polite service

Everything well explained.

Sorted out my car properly. Nice and clean when I collected it, looked brand new

Mini country man service December 3018, was not a good experience, was not ready to drive home part not in stock

All the paperwork and arrangements were made so easy for me

Car delivered back on time

Efficiency

Was happy to get a car wash but not happy about having to put oil in when I’ve just had an oil change

Fast and effecient

Very good

Very good service

Kept well informed.

After my service I emailed mini regarding my brake pads that needed replacing and I never got a reply. I wasn’t happy my brake pads needed replacing (which cost me £160) after only having bought the car from mini in May this year.

Customer satisfaction

good feedback when car in for service

Warm welcome by all and completed work within an hour which was much quicker than expected was great to drive away with my car all clean and fresh too!

I am always looked after when my Mini Countryman goes in for work or service. Always kept informed of how it’s going!

Well documented works carried out with no fuss

I and other members of my family have had cars and service from Fairfield and have never been disappointed.

Booked in for the pit stop service ( 90 minutes ) and this was carried out smoothly within the time.

Communication through whole process

Sourced exact vehicle I wanted and delivered it in a week

Was ok. Nothing particularly good or bad about the service

Well knowledge and very friendly

Incredible service as always.

Fairfield are always welcoming and very attentive. Jade is a fantastic representative for the company

At the last service the wheel nuts were tightened. The first time I tried to remove the wheel nuts to put on winter tyres they were stuck on. A local garage tried and could not remove them either. They claim a few MINI's suffer from this problem.

1) Excellent communication throughout the purchase process2) Minimal paperwork to process3) Fast delivery

See lack.of communication skills comments above

All done with no fuss and car was clean

all good.

Staff are friendly and always do their upmost to help you out.

Good experience all round

I was very pleased with the service I received especially as I had left having my MOT done rather late. They fitted me in and did an oil change very without any fuss. Most helpful.

Despite e mail not being received another was tried with success.

Trouble free and extremely easy process

Kept informed and updated on progress

Great people/staff, knowledgeable and overall a great car buying experience.

As above always efficient and professional.

Quick and informative, always goes the extra mile

Service completed in good time for collection and a lovely clean car

I bought the car from them and have it serviced regularly - the staff are always very helpful and professional.

Consistently an Excellent buying experience from Fairfield Mini. Billy Twinn, sales exec always offers informative and considered views on the cars and matches our needs to the right car.

Well looked after

Appointment time was adhered to and car came back within the time frame, and sparkling clean.

Again the servicing department done everything excellent.

Easily booked in and courtesy car provided. Kept updated throughout.