turned up exactly as speced and on time

I have been using this garage since my mini was new and to date I have not been let down by anybody great service

.

Excellent service

Because the sales and after sales was brilliant

No problems kept me updated

They not only replaced my brakes but also did the service they noticed was due

`Checked the situation out fully in order to carry out my request

Excellent sales person with no hard push who totally got what we were looking for

Excellent service

Statisfied very

Didn't charge for a service as it was not required. MOT done efficiently with great communication. Car cleaned and returned at the agreed time.

Overall I was quite satisfied at the level of service I received. Would of liked to have been offered a coffee/drink rather than having to find machine and help myself.

I was kept up-to-date with every stage

In the whole place u did nt have a fan belt knowing this was major service Meant 100 mile round trip and half a day!

Exception

Excellent communication and service

No call to come and collect. I had to just show up as I didnt went to go without my car overnight. Arrived at BMW, lady on front desk couldn't tell me if car was ready as there was no one available for her to ask. Waited 20 mins to be given my keys

Friendly and accommodating

Booking in process was efficient, completed work in good time and at a fair price.

They give excellent customer service at fairfield. I have been to other mini dealers and expected the same level of service but was dissarano

Should have sent me a TLC reminder in good time

As before, staff are attentive and I was dealt with promptly.

The car was meant to have been cleaned as part of a complimentary service, this was very poor with the boot not touched at all.

Friendly and helpful

Fairfields were brilliant everyone from the staff in the showroom to the engineers working round the back were all very helpful and polite.

Great service & fitted us in quickly.

Billy Callaghan was extremely helpful and enthusiastic

Excellent service

Since 2012 when I got my first Mini Countryman ,have alway's been satisfied with Fairfield.

You sent me a letter for a free birthday mini Service

They collected the car promptly brought it back and phoned to give an update.

I always feel confident that a good job has been done.

Got the job done no fuss , and washed and hoovered !

I arrived - the car was serviced - I left

Very efficient and helpful device representative

Good, friendly and efficient service

Lauren was very helpful and nothing was too much trouble. When Came to pick it up there was no rush and she took time to explain everything to me.

We was treated well by Billy Twin and he did us a great deal.

Billy twin and Craig at Fairfield mini ensured I had a really good experience buying my new car, really helpful, honest and good communication

Very happy

Friendly and professional service

A very good service but left it late to say my car was ready then it was a rush

In the past I have received fantastic service at Fairfield but recently it's gone downhill. I feel the service staff are doing their best but being let down behind the scenes. Seems like the management are loosing touch with what matters to us.

well trained friendly staff plus excellent showroom

From receptionist to manager felt with them 3 years ago and would still return for another deal

Easy booking system with helpful advice.

Car not returned!! No contact regarding why. Didnt know if it was ok. Following day I had to ring to find out what was happening! Finally returned lunchtime. Over 24 hours it was away.

Work was carried out well, totally satisfied.

Fixed within 2 days couldn't fault service. Only downside was cost :-(