I feel the overall service was fine, but it's the attitude of the staff and I was disappointed that my car was damaged as a result. It's very slap dash and no care was taken with the car.

Please refer to the reason as above.

Great customer care Nice dinks! Answered all questions and made process very easy

Excellent customer service from the minute I enquired. Was kept updated regularly. Any e mails I sent were answered promptly

Nothing to find fault with.

Straight forward with no problems

It was all completed over the phone.

Again efficient service

Although I was told the service would take 90 minutes it ended up being over that time. I did not receive any information related to what had been carried out and understand that paperwork is not provided for services now as entered into the car.

Very satisfied. Billy was excellent, very helpful and honest and found me a car I love.

Staff were welcoming and great customer service.

Really great customer care and approach right through from booking appointment to service visit.

Dave from servicing was one of the most friendly and informative people i have dealt with in a long time. His customer service was second to none, communication was on point throughout the works and dealt with every question i had. credit to the team

Friendly, helpful hassle free service..

Prompt and polite service

Very satisfied

They do everything they say there going to do.

However I missed Kirsty at the Rayleigh mini service desk

See above

Very welcoming and efficient.

Great service from billy in sales.

Prompt service

I did not receive the usual courtesy wash, my car was filthy when I picked it up. I queried this, thinking there had been a change of policy but they had just forgotten to valet my car. The customer services agent apologised.

No hassle. Easy to book. Car finished on time. Waiting facilities excellent.

Your young lady was knowledgeable polite and kept me informed.

Easy visit from arrival until I departed with car. Comfortable surroundings made my stay awaiting the car a pleasant experience.

Because staff always polite & willing to help.

Very good service.

customer service was excellent - David is fantastic. Thoroughness of full service was excellent.

Great experience

Billy Twin made the whole process easy and smooth from beginning to end.

Was exactly as expected

Always dealt with in a professional and pleasant manner

Jade was so good keeping me updated all the time

The people I dealt with including the ladies on the phone, reception were attentive, courteous. The car was ready for collection at the time stated

Fast efficient service good quality.

Happy

Helpful and friendly personnel in showroom. Very efficient. Any concerns I had were dealt with.

Very welcoming and helpful

My only comment was that the explanation of how to use the cars functions was very rushed and half explained, I was not shown how to use the cruise control and had to figure out how to tune radio stations and pair the phone myself etc.

Everything well explained.

Friendly polite service

All the paperwork and arrangements were made so easy for me

Sorted out my car properly. Nice and clean when I collected it, looked brand new

Car delivered back on time

Mini country man service December 3018, was not a good experience, was not ready to drive home part not in stock

Efficiency

Was happy to get a car wash but not happy about having to put oil in when I’ve just had an oil change

Very good service

Fast and effecient