I was encouraged to have air con topped up before they even looked to see if it needed doing

Confidence in Mini services.

Quick turnaround

Just a very easy and pleasant experience

Apart from normally it's handed back valeted ... this was not the case this visit

The sales and service were excellent. Quick and efficient

Very efficient

When ever I visit the mini center you are never kept waiting without someone asking how they can help. I love my mini.

Excellent customer reception and service Everything clearly explained I was really impressed and would highly recommend

Sales person was polite, knowledge about the cars and did not pressure us for a sale

Did what I asked

Short staff waited to long people come in after to me and got served first

Brilliant experience

Good service and quality workmanship

I still have a problem with the heater

Very satisfied

As always First Class Service

Very satisfied Bit expensive

3 times I requested my service book to be stamped it hasn't therefore I need to make a journey to Leigh on Sea to have my service light reset and book stamped.When this should have been completed on the day. I even wrote the request down with my spar

Very helpful staff Mitchell Ferguson at Fairfield Mini Southend was amazing nothing too much trouble

Annoyed at level of communication once had car impossible to get on the phone -

Unfailingly courteous, attentive, well-informed

Prompt service

Was not told about "Protect X £400" option yet this was placed on my pricing schedule without my consent. I had to ask what it was then state I do not want this option.

Friendly people.

The service manager does his upmost to keep you informed of the status of the service.

Just took car in they did the rest - they even cleaned the car (and it was very dirty!), I had a nice coffee whilst I was waiting, Billy Callaghan came over and spoke to me too (he sold me the car) - it was nice to be remembered!

I waited while my service was carried out and found the staff very friendly and there was also drinks available

Great people who get things done with minimal fuss.

David is a very friendly helpful Service Advisor for which nothing is too much trouble. He is an excellent ambassador for the Marque and his company

Fairfield staff was amazing.

Staff are very helpful and although the work took longer than expected, having a courtesy care made it all much easier.

after a brake fluid service, I noticed the peddle felt spongy as if air had been introduced into the system, i raised this with fairfield, and they wasted an hour of my time, only to say they could find nothing wrong. I guess ill be fixing it myself

Service was booked in at a suitable time. Car was collected and dropped back which made the experience very easy. No work was required so can't say how that would've gone.

I've visited Fairfield twice since I've owned my MINI & both times the experience has been a pleasant one. The people there have been polite, friendly & efficient, the service, great. Couldn't ask for more.

Kept car all day for 3 year warranty check and MOT. While you wait service would be preferred. Car had to be collected by 6pm or left overnight..

I have been dealing with this leadership for many year and found them to be very good

Even though there was a small misubderstanding with my booking, work still took place on schedule and was completed on time. I was made to feel very comfortable and very welcome throughout my stay.

They were helpful and friendly but the Mini protect was not done and we had to get htis sorted out

Fairfield Garage offer excellent service and it is comforting to know their engineering staff are reliable and experts in their field.

Took all day to check tyres

For the same reasons I would recommend MINI to family and friends.

The service, brake fluid change and front brakes were carried out in the time specified. Friendly service manager. I was also sent a short video by the technician showing me the underside of the car with comment on the findings. Luckily all ok !

rather a shame as it was raining Billy still had time to show us the working parts

Billy twin from Southend was so helpful he sold us two minis on the same day lol

Very efficient and helpful

Efficient

Very quick and gave my car a little clean too. When booking into service there was a hiccup as I turned up on a Friday but was not stated the date so I turned up on the wrong Friday.

Initially I was looking to change my current mini for a used mini that I had seen on the website. Billy was fabulous and infact gave me the option of going into a brand new mini for the same price, which I decided to go for.

The car arrived slightly later than I was first told, but I was kept informed and other than that everything was fine. Very happy