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Customer Reviews.

service

3

I was encouraged to have air con topped up before they even looked to see if it needed doing

05 December 2019

service

5

Confidence in Mini services.

04 December 2019

sales

5

Quick turnaround

04 December 2019

service

5

Just a very easy and pleasant experience

04 December 2019

service

5

Apart from normally it's handed back valeted ... this was not the case this visit

03 December 2019

sales

5

The sales and service were excellent. Quick and efficient

02 December 2019

service

5

Very efficient

01 December 2019

service

4

When ever I visit the mini center you are never kept waiting without someone asking how they can help. I love my mini.

30 November 2019

service

5

Excellent customer reception and service Everything clearly explained I was really impressed and would highly recommend

30 November 2019

sales

5

Sales person was polite, knowledge about the cars and did not pressure us for a sale

28 November 2019

service

5

Did what I asked

25 November 2019

service

2

Short staff waited to long people come in after to me and got served first

25 November 2019

sales

5

Brilliant experience

24 November 2019

service

4

Good service and quality workmanship

22 November 2019

service

1

I still have a problem with the heater

21 November 2019

service

5

Very satisfied

18 November 2019

service

5

As always First Class Service

17 November 2019

service

5

Very satisfied Bit expensive

17 November 2019

service

2.5

3 times I requested my service book to be stamped it hasn't therefore I need to make a journey to Leigh on Sea to have my service light reset and book stamped.When this should have been completed on the day. I even wrote the request down with my spar

16 November 2019

sales

5

Very helpful staff Mitchell Ferguson at Fairfield Mini Southend was amazing nothing too much trouble

13 November 2019

service

2

Annoyed at level of communication once had car impossible to get on the phone -

10 November 2019

service

5

Unfailingly courteous, attentive, well-informed

08 November 2019

service

5

Prompt service

08 November 2019

sales

4

Was not told about "Protect X £400" option yet this was placed on my pricing schedule without my consent. I had to ask what it was then state I do not want this option.

08 November 2019

service

5

Friendly people.

08 November 2019

service

4

The service manager does his upmost to keep you informed of the status of the service.

07 November 2019

service

5

Just took car in they did the rest - they even cleaned the car (and it was very dirty!), I had a nice coffee whilst I was waiting, Billy Callaghan came over and spoke to me too (he sold me the car) - it was nice to be remembered!

07 November 2019

service

5

I waited while my service was carried out and found the staff very friendly and there was also drinks available

06 November 2019

service

5

Great people who get things done with minimal fuss.

05 November 2019

service

5

David is a very friendly helpful Service Advisor for which nothing is too much trouble. He is an excellent ambassador for the Marque and his company

04 November 2019

service

5

Fairfield staff was amazing.

04 November 2019

service

5

Staff are very helpful and although the work took longer than expected, having a courtesy care made it all much easier.

03 November 2019

service

2

after a brake fluid service, I noticed the peddle felt spongy as if air had been introduced into the system, i raised this with fairfield, and they wasted an hour of my time, only to say they could find nothing wrong. I guess ill be fixing it myself

03 November 2019

service

4

Service was booked in at a suitable time. Car was collected and dropped back which made the experience very easy. No work was required so can't say how that would've gone.

03 November 2019

service

5

I've visited Fairfield twice since I've owned my MINI & both times the experience has been a pleasant one. The people there have been polite, friendly & efficient, the service, great. Couldn't ask for more.

02 November 2019

service

3

Kept car all day for 3 year warranty check and MOT. While you wait service would be preferred. Car had to be collected by 6pm or left overnight..

01 November 2019

service

5

I have been dealing with this leadership for many year and found them to be very good

31 October 2019

service

5

Even though there was a small misubderstanding with my booking, work still took place on schedule and was completed on time. I was made to feel very comfortable and very welcome throughout my stay.

28 October 2019

sales

4

They were helpful and friendly but the Mini protect was not done and we had to get htis sorted out

28 October 2019

service

5

Fairfield Garage offer excellent service and it is comforting to know their engineering staff are reliable and experts in their field.

28 October 2019

service

3

Took all day to check tyres

28 October 2019

service

4

For the same reasons I would recommend MINI to family and friends.

28 October 2019

service

5

The service, brake fluid change and front brakes were carried out in the time specified. Friendly service manager. I was also sent a short video by the technician showing me the underside of the car with comment on the findings. Luckily all ok !

25 October 2019

sales

5

rather a shame as it was raining Billy still had time to show us the working parts

24 October 2019

sales

5

Billy twin from Southend was so helpful he sold us two minis on the same day lol

22 October 2019

service

5

Very efficient and helpful

21 October 2019

service

3.5

Efficient

18 October 2019

service

4

Very quick and gave my car a little clean too. When booking into service there was a hiccup as I turned up on a Friday but was not stated the date so I turned up on the wrong Friday.

18 October 2019

sales

5

Initially I was looking to change my current mini for a used mini that I had seen on the website. Billy was fabulous and infact gave me the option of going into a brand new mini for the same price, which I decided to go for.

10 October 2019

sales

4.5

The car arrived slightly later than I was first told, but I was kept informed and other than that everything was fine. Very happy